customer led business

customerledbusiness.jpg
 
 
 

Learning Outcomes

+  Build a ‘customer centric’ ethos in leaders

+  Learn why maximising Customer Service, maximises business

+  Design, implement and practice better Customer Service protocols in the business

+  Rebuilding relationships following poor customer service delivery

+  Learn to maximise Customer Service with both direct reports, teams and the business

+  Learn how strong Customer Service ethos creates more stable, sticky and productive relationships, leading to increase in productivity for your business.

+  Understand Customer Service pressure points and how to release.

Target Audience

+     C-Suite

+     Senior Leadership Team

+     Senior Line Managers

+     Line Managers

+     Team Leaders

Delivery Modality - SELF-DIRECTED learning

+     Pre-program introduction, activities, surveys, readings, videos & exercises [electronic & hard copy]

+     Case studies

+     Group, paired and individual activities and

+     Group, paired and individual presentations

+     Post-program introduction, activities, surveys, readings, videos & exercises [electronic & hard copy]

+     Evaluation

Program Support

+     Personal availability

+     Constant and measured ‘check-in’

+     Pre, post and intra workshop communication

+     Alumni community

+ Follow up [tele-meeting, phone, face-to-face]

Evaluation

+     Intra program and post program assessment [hard copy & electronic]

+     Staged post program surveys

+     Participant guided reviews & assessments to measure ‘at work’ progress

+ Feedback and 360 surveys

 
 
 

More questions?

Call us on 1300 008 027 or email