customer led business
Learning Outcomes
+ Build a ‘customer centric’ ethos in leaders
+ Learn why maximising Customer Service, maximises business
+ Design, implement and practice better Customer Service protocols in the business
+ Rebuilding relationships following poor customer service delivery
+ Learn to maximise Customer Service with both direct reports, teams and the business
+ Learn how strong Customer Service ethos creates more stable, sticky and productive relationships, leading to increase in productivity for your business.
+ Understand Customer Service pressure points and how to release.
Target Audience
+ C-Suite
+ Senior Leadership Team
+ Senior Line Managers
+ Line Managers
+ Team Leaders
Delivery Modality - SELF-DIRECTED learning
+ Pre-program introduction, activities, surveys, readings, videos & exercises [electronic & hard copy]
+ Case studies
+ Group, paired and individual activities and
+ Group, paired and individual presentations
+ Post-program introduction, activities, surveys, readings, videos & exercises [electronic & hard copy]
+ Evaluation
Program Support
+ Personal availability
+ Constant and measured ‘check-in’
+ Pre, post and intra workshop communication
+ Alumni community
+ Follow up [tele-meeting, phone, face-to-face]
Evaluation
+ Intra program and post program assessment [hard copy & electronic]
+ Staged post program surveys
+ Participant guided reviews & assessments to measure ‘at work’ progress
+ Feedback and 360 surveys