the art of listening:
how to communicate effectively
Learning Outcomes
+ Design, build and practice better communication protocols for direct reports, reporting managers, teams, the business, the public
+ Understand ‘You Are What You Say’
+ Different ways of communicating, without saying a word
+ Utilising ‘Above The Line vs Below The Line’ communication model
+ Learn how “No one listens!” means “My communication sucks...”
+ Learn and apply “The 5 Steps To Better Communication”
+ Learn how better communication, creates more stable and productive relationships
+ Understand communication pressure points and how to release.
Target Audience
+ C-Suite
+ Senior Leadership Team
+ Senior Line Managers
+ Line Managers
+ Team Leaders
Delivery Modality - SELF-DIRECTED learning
+ Pre-program introduction, activities, surveys, readings, videos & exercises [electronic & hard copy]
+ Case studies
+ Group, paired and individual activities and
+ Group, paired and individual presentations
+ Post-program introduction, activities, surveys, readings, videos & exercises [electronic & hard copy]
+ Evaluation
Program Support
+ Personal availability
+ Constant and measured ‘check-in’
+ Pre, post and intra workshop communication
+ Alumni community
+ Follow up [tele-meeting, phone, face-to-face]
Evaluation
+ Intra program and post program assessment [hard copy & electronic]
+ Staged post program surveys
+ Participant guided reviews & assessments to measure ‘at work’ progress
+ Feedback and 360 surveys